Chat Process Executive

We are hiring experienced Customer Support Executives for the CoinSwitch Voice/Chat Process. The role involves assisting customers through voice and chat channels, resolving queries, and ensuring a high-quality customer experience.

### Key Responsibilities

* Handle customer queries through voice and chat support.

* Provide accurate information and effective resolutions.

* Maintain customer interaction records in the system.

* Resolve customer concerns in a timely and professional manner.

* Follow company policies, quality standards, and process guidelines.

* Deliver an excellent customer experience.

### Eligibility Criteria

* Minimum 6 months of experience in Customer Support (Voice or Chat).

* Male candidates can apply.

* Immediate joiners preferred.

### Language Requirements

* English (Mandatory)

* Hindi (Mandatory)

### Required Skills

* Excellent communication and interpersonal skills.

* Strong customer handling abilities.

* Basic computer knowledge.

* Good problem-solving and listening skills.

* Ability to work in a fast-paced environment.

### Work Details

* Work from Office

* Voice/Chat Process