Center Manager

Designation: Center Manager

Industry: Fitness / Gym

Department: Sales & Operations

Experience: Minimum 6 months

Location: As per business requirement

Job SummaryWe are looking for a sales-oriented Center Manager to manage the overall performance of a gym center. The ideal candidate should have strong sales and customer relationship management skills, with the ability to generate leads, convert prospects into members, achieve revenue targets, and ensure smooth day-to-day center operations.

Key Responsibilities1. Sales & Revenue Generation

• Drive gym membership sales and achieve monthly sales targets.
• Generate leads through walk-ins, referrals, calls, and local marketing activities.
• Convert prospective customers into members through effective sales pitches and follow-ups.
• Promote membership packages, renewals, personal training, and other fitness services.
• Monitor sales performance and implement strategies to improve conversions.

2. Customer Relationship Management

• Build strong relationships with existing and prospective members.
• Handle customer inquiries, feedback, and complaints professionally.
• Follow up with leads and encourage membership renewals.
• Improve customer satisfaction and member retention.

3. Center Operations

• Manage the day-to-day operations of the gym center.
• Ensure the gym is clean, organized, and well-maintained.
• Coordinate with fitness trainers and other staff to ensure smooth operations.
• Maintain membership records, sales reports, and operational data.
• Ensure compliance with company policies and operational standards.

4. Team Management

• Coordinate and motivate the center team to achieve sales targets.
• Monitor team performance and support sales improvement initiatives.
• Ensure excellent customer service and a positive member experience.
• Required Skills & QualificationsMinimum 6 months of experience in sales, preferably in the fitness, gym, wellness, retail, or hospitality industry.
• Strong communication, negotiation, and customer-handling skills.
• Ability to achieve sales targets and drive revenue growth.
• Experience in lead generation, follow-ups, and sales conversion.
• Good organizational and team management skills.
• A strong sales mindset with a focus on business growth.

Shift TimingsStraight Shifts (Most Days)

• Morning Shift: 5:30 AM – 2:30 PM
• Evening Shift: 1:30 PM – 10:30 PM

Split Shifts (Based on Business Requirements)

• Morning: 5:30 AM – 9:30 AM
• Evening: 5:00 PM – 10:00 PM

Candidates must be flexible to work straight or split shifts depending on business requirements.

• Key Performance Indicators (KPIs)Achievement of monthly membership sales and revenue targets.
• Lead conversion rate and new membership acquisition.
• Membership renewals and customer retention.
• Revenue generated through personal training and additional services.
• Customer satisfaction and overall center performance.