Business Development Executive (BDE)

Job Description: Customer Support Executive – Stock Market

Job Title: Customer Support Executive

Industry: Stock Market / Stock Advisory Services

Department: Customer Support & Client Relations

Job Summary

We are looking for a customer-focused Customer Support Executive to assist clients with stock market-related services, trading platform queries, account-related issues, and subscription information. The candidate will maintain good client relationships and ensure a smooth customer experience.

Key Responsibilities

- Handle inbound and outbound client calls regarding stock market services.

- Explain the company's advisory services, subscription plans, and service procedures.

- Assist clients with trading platform and account-related queries.

- Share general market updates and service-related information approved by the company.

- Help clients understand service terms, payment procedures, and subscription renewals.

- Follow up with clients regarding their queries and service requests.

- Maintain client records, call logs, and feedback in the CRM system.

- Coordinate with the research and advisory teams to resolve client concerns.

- Maintain professional communication and protect confidential client information.

- Follow applicable SEBI regulations and company compliance policies.

Required Skills

- Good communication skills in English, Hindi, Telugu, or other regional languages.

- Customer handling and problem-solving skills.

- Basic computer knowledge and CRM skills.

- Ability to build client relationships and handle complaints professionally.

Eligibility

- Any 12th pass, Graduate; freshers may apply.

- Training may be provided, depending on company requirements.

Important Compliance Requirement

Customer support employees should not provide unauthorized investment advice, promise guaranteed returns, or recommend trades unless properly authorized under applicable regulations and company policies.

Objective: Provide reliable customer assistance, improve client satisfaction, and support long-term client relationships in the stock market industry.