Website Operation Manager

Website Management

• Manage and maintain the company’s e-commerce website and mobile interface.

• Ensure the website is updated with the latest products, prices, offers, banners, and promotional campaigns.

• Monitor website performance, uptime, speed, and functionality issues.

• Coordinate with developers or IT vendors for bug fixes, updates, and new feature implementation.

Product & Catalog Operations

• Create, upload, and manage product listings for 2-wheeler accessories and riding gear products.

• Ensure product descriptions, specifications, compatibility details, images, and SEO content are accurate.

• Maintain category structure, filters, product tags, and search optimization.

Inventory & Order Management

• Coordinate with the Inventory and Purchase teams to ensure stock availability is accurately reflected on the website.

• Monitor inventory synchronization between ERP, warehouse, and website.

• Oversee order flow from website confirmation to dispatch and delivery.

• Handle backorders, cancellations, returns, and replacement coordination.

Customer Experience

• Ensure a smooth online shopping experience for customers.

• Monitor customer complaints related to website issues, payment failures, order tracking, and product information.

• Work closely with the Customer Care team to resolve escalations quickly.

Sales & Performance Monitoring

• Track daily website sales, conversion rates, traffic, cart abandonment, and other e-commerce KPIs.

• Prepare daily, weekly, and monthly operational reports.

• Suggest improvements to increase online sales and operational efficiency.

Marketing Coordination

• Coordinate with the Marketing and Media teams for campaign launches, seasonal offers, and promotional activities.

• Ensure landing pages, discount codes, and promotional banners are activated correctly.

• Support SEO, Google Ads, Meta Ads, and marketplace campaign execution from an operations perspective.

Payment & Logistics Coordination

• Monitor payment gateway transactions and resolve payment reconciliation issues.

• Coordinate with courier and logistics partners for shipment updates and delivery performance.

• Ensure order tracking information is updated for customers.