Telecalling Executive

Summary:

The BPO Associate will handle inbound and outbound calls, provide customer support, process

transactions, and deliver a high-quality service experience to our clients & customers. The ideal

candidate will be a strong communicator, capable of multitasking, and committed to maintaining

customer satisfaction.

Key Responsibilities:

● Customer Interaction: Handle inbound and outbound customer calls in a courteous and

professional manner.

● Problem Solving: Address customer inquiries and resolve issues promptly, providing

accurate information and ensuring customer satisfaction.

● Data Entry: Accurately process orders, applications, forms, and requests according to

established procedures.

● Documentation: Maintain detailed records of customer interactions, transactions,

comments, and complaints.

● Escalation: Identify and escalate priority issues to the appropriate resources for

resolution.

● Compliance: Adhere to company policies, procedures, and regulatory requirements.

● Performance Targets: Meet or exceed performance targets, including call handling

metrics, customer satisfaction scores and daily appointment or revenue target.

● Continuous Improvement: Participate in training sessions and team meetings to

improve knowledge, skills, and performance.

● Team Collaboration: Work collaboratively with team members to achieve common

goals and support each other in handling customer interactions.

Qualifications:

● Education: High school diploma or equivalent; a bachelors degree is a plus.

● Experience: At least 1 year of previous experience in a sales target based similar

process or voice based BPO environment is preferred.

● Skills:

○ Excellent verbal and written communication skills.

○ Strong problem-solving abilities and attention to detail.

○ Proficiency in using computers and relevant software applications.

○ Ability to handle multiple tasks simultaneously in a fast-paced environment.

○ Good organizational and time management skills.