Telecaller

• Key Responsibilities
• Make outbound calls to potential customers and generate new sales leads.
• Contact customers from company-provided databases, enquiries, references, online enquiries, and marketing campaigns.
• Introduce the company and explain the products and services offered.
• Promote uPVC windows, doors, sliding systems, and related products to prospective customers.
• Understand customer requirements, project location, project type, approximate requirement, and expected purchase timeline.
• Identify genuine and qualified sales prospects.
• Schedule site visits, measurements, and customer meetings for the sales team.
• Follow up with leads regularly through telephone calls and WhatsApp.
• Follow up on quotations and pending enquiries in coordination with the sales team.
• Maintain accurate records of calls, enquiries, leads, follow-ups, and appointments.
• Update customer information in CRM/Excel or other company systems.
• Handle customer queries professionally and provide basic product information.
• Respond appropriately to customer objections and communicate the benefits of uPVC products.
• Coordinate with sales executives to ensure timely follow-up and conversion of leads.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Prepare daily and weekly reports of calls, leads, appointments, and follow-ups.
• Maintain professional communication and a positive relationship with customers.
• Perform other sales and marketing activities assigned by the reporting manager.

Key Performance Indicators (KPIs)Daily number of outbound calls.

• Qualified leads generated.
• Customer appointments scheduled.
• Site visits generated.
• Follow-up completion.
• Lead conversion rate.
• Sales opportunities generated.
• Achievement of monthly targets.
• Accuracy of customer and lead records.
• Required SkillsExcellent verbal communication skills.
• Good telephone etiquette.
• Confident and persuasive communication.
• Strong follow-up skills.
• Customer-oriented approach.
• Basic sales and negotiation skills.
• Ability to handle customer objections.
• Basic knowledge of MS Excel, CRM, WhatsApp, and email.
• Target-oriented and self-motivated.
• Ability to work effectively as part of a sales team.