Service Engineer

ob Description: Printer Service EngineerDepartment: Service / Technical

Designation: Printer Service Engineer

Experience: 1–3 Years (Preferred)

Qualification: Diploma / ITI / B.E. in Electronics, Electrical, or a related technical field

Job Location: As per company requirements

Job SummaryWe are looking for a skilled Printer Service Engineer to install, maintain, troubleshoot, and repair printers and related equipment. The candidate will be responsible for providing technical support to customers and ensuring the smooth functioning of printing machines.

1. Roles and ResponsibilitiesInstall, configure, and commission printers and printing equipment at customer locations.
2. Diagnose and troubleshoot printer hardware and software issues.
3. Perform preventive maintenance and regular servicing of printers.
4. Repair and replace defective printer parts, components, and accessories.
5. Handle customer complaints and provide timely technical support.
6. Maintain service reports, job sheets, and records of customer visits.
7. Coordinate with the service team for spare parts, repairs, and technical assistance.
8. Ensure customer satisfaction by providing professional and prompt service.
9. Explain printer operation, maintenance, and basic troubleshooting to customers.
10. Follow company service procedures and meet assigned service targets.
11. Travel to customer locations as required for installation and repair work.
12. Maintain tools, spare parts, and service equipment properly.

• Required SkillsGood knowledge of printer hardware and troubleshooting.
• Basic understanding of electronics, electrical systems, and mechanical components.
• Knowledge of printer installation, configuration, and maintenance.
• Ability to diagnose technical problems and provide effective solutions.
• Good communication and customer-handling skills.
• Problem-solving ability and willingness to learn new technologies.
• Basic computer and networking knowledge.
• Ability to work independently and as part of a team.

ExperienceExperience in servicing laser printers, inkjet printers, multifunction printers (MFPs), or industrial printing machines will be an advantage.

• Key Performance Indicators (KPIs)Timely resolution of service calls.
• Customer satisfaction and feedback.
• First-time repair success rate.
• Completion of preventive maintenance schedules.
• Accurate service documentation.
• Compliance with service quality standards.