Sales Support Executive

The Grid

HEX Entertainment LLP.

Koramangala, 5th Block 

Location Link: https://maps.app.goo.gl/orWErS1LtCwGxHG5A

New BEL Road

Location: https://maps.app.goo.gl/dtTKMWkcDE2xBiPE7

Kalyan Nagar

Location: https://maps.app.goo.gl/ThPnXUTNTRC4vswr5

Position Available: 

Retails Counter Sales Executive

Number : 3 Koramangala 1 opening, BEL Road 1 opening, Kalyan Nagar1 opening 

Areas of Impact: Retail Experience & Sale

Salary: 

Freshers: Rs. 20000 per month. No deductions Plus Performance based incentives up to Rs.4000

Timings: 2 Shifts

• Morning Shift - 11AM to 8PM
• Evening Shift - 2PM to 11 PM 

*Working on weekends and public holidays

*Weekly off: 1 off between Monday to Thursday

Gender preference: Any

Job Description:

• Being a first point of contact, you will be responsible for building a strong relationship with the customers.
• Upselling and cross-selling of other activities, beverages, and second games.
• Managing Queues and Waiting lists
• Understand the functionality of the games. 
• Facilitating and overseeing Housekeeping
• Assign players to activities .
• Guide players to play the activities.
• Assisting players with questions & needs.
• Executing in a quick and efficient manner.
• Provide professional and extra care to the players.
• Getting reviews.
• On-need basis billing.
• On-the-job performing any unit requirements.
• Performing activities mentioned in the opening and closing checklist of the unit.
• Deal with questions and complaints of players and escalate to seniors when required.
• Manage events and bookings as needed.
• Safeguard gaming equipment.
• Alertness when players are playing activities.
• Administrative activities based on need.

Requirement and skills:

• High School diploma; additional qualifications will be a plus.
• Proficient in English (oral and written). Must be able to understand and communicate in proper English.
• Good communication skills and with zeal to build carrier in retail sales
• Excellent negotiation skills.
• Problem-solving skills
• Customer service orientation
• Excellent Execution skills
• Flexible for any shifts
• Team player

Retail Unit Name: The Grid

Company Name: HEX Entertainment LLP.

New BEL Road

Location: https://maps.app.goo.gl/dtTKMWkcDE2xBiPE7

Customer support executive

*Timings: 11AM to 8PM

*Weekly off: 1 weekday off per week. 

Role:

• Calling as per database for Customer retention 
• Find, Contact, Close — Find and contact potential customers
• LinkedIn 
• Event Management Companies 
• Corporates
• When ever required handle both Phones and Web inquires
• When ever required reply to google reviews
• Manage Email campaigns, SMS campaigns, and any other campaigns created for promoting the unit.
• Study the details of each activity and be up to date with the offers for each of these activities. 
• Obtaining and updating lists of customers’ contact details.
• Calling active and budding clients to encourage the purchase of activities.
• Addressing customers’ uncertainties, grievances, and suggestions on time. 
• Noting important details of each conversation.
• Facilitating with the front executives, Managers with regards to the inquiries and bookings
• Communicating verbal acceptances of offers to our sales team for closing.
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Skills:

• High school diploma or equivalent.
• Prior experience as a telecaller or similar.
• Basic Computer literate with knowledge of basic MS tools.
• Exposure to diverse viewpoints, cultural norms, and experiences.
• Superb verbal communication.
• Ability to switch your communication style on a whim.
• Superb interpersonal, research, and record-keeping skills.
• Capacity to receive critique without internalizing it.
• Ability to bond with clients and push for sales.