Office Assistant

• Equipment Collection: Receive incoming equipment from customers, document physical condition, and issue receipt logs.
• Data Management: Input customer information, equipment serial numbers, and service requirements into the tracking database.
• Invoicing: Calculate service fees, generate accurate invoices using billing software, and process customer payments.
• Multi-Channel Follow-up: Send service status updates, payment reminders, and collection alerts via email and WhatsApp.
• Customer Service: Answer inquiries regarding repair timelines, pricing, and equipment pick-up instructions.

Required Skills & Qualifications

• Communication: Strong writing skills for clear, professional email and WhatsApp communication.
• Tech Literacy: Experience using CRM databases, billing software, and WhatsApp Business tools.
• Organization: High attention to detail to avoid mixing up customer equipment or data logs.
• Problem Solving: Ability to handle customer complaints regarding billing or service delays gracefully.
• Education: High school diploma required; 1–2 years in a retail, service, or administrative role preferred.