International BPO Executive

Particulars Job Description

Educational Qualification UG Can apply / Any Graduate can apply.

Age < 45

Work Experience Fresher - <12 months – U1

100% weightage will be calculated for BPO experience and 50%

weightage will be given to Non BPO experience.

Communication Should possess excellent Voice Communication skills

Computer Proficiency Should know basics of computer and knowledge of MS Office

(Word, Excel, PowerPoint) and latest operating systems

Typing 20 WPM and 80% accuracy.

Additional Comments Both side transportation will be provided.

Preferred

Competencies

Description

Customer Focus - Demonstrates a strong customer service orientation

- Takes responsibility to follow up with customers to ensure

their needs and expectations are satisfied and promises

are kept

Communication Skills - Ability to effectively communicate his/her thoughts in a

well-organized manner

- Excellent, live writing skills. 

Customer Interaction

Skills

- Friendly and upbeat style

- Ability to handle difficult or irate customers effectively

- Ability to set expectations and deliver information in a

positive and articulate way

Problem Solving

Skills

- Investigates and takes action to meet customer’s needs

- Solves routine problems effectively, gathering the

information necessary from the customer

- Applies systematic approach to solving problems

Interpersonal Skills - Professional and positive in interactions with others and is

able to establish rapport quickly

- Treats others with courtesy and respect

- Able to adjust his/her behavior and communication to

accommodate working styles and perspectives of diverse

individuals

General Responsibilities:

- Demonstrates clear and polite written communication

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and

professional customer service

- Maintains a positive and professional demeanor and portrays the company in a positive

light

- Demonstrates knowledge and use of departmental resources, policies and procedures

- Annotate contact topic and actions in Amazon tools

- Maintains email handle time, while remaining friendly and informative (after call email to

customers)

- Maintains productivity and quality standards

- Actively seeks solutions and identifies trends to appropriate personnel including possible

solutions or suggestions

- Demonstrates appropriate sense of urgency for customer responses

- All other duties as assigned

Process Details

RESPONSIBILITIES Amazon.com, Inc. is an American multinational technology

company based in Seattle, Washington, which focuses on e-

commerce, cloud computing, digital streaming, and artificial

intelligence.

SUMMARY: CSAs will respond to inbound customer inquiries. CSAs will

use a wide variety of cloud based tools to navigate customer accounts,

research and review policies, and communicate effective solutions.

Interview Rounds 1. RMG Screening as per the JD

2. Typing Test – min 20 WPM and 80% accuracy.

3. SHL - CEFR - C1

4. Operations Round.

5. HR / Offer discussion if selected.

Job Location Bangalore, Electronic City