HR Manager

Job Title: Telesales Manager – Real EstateJob SummaryWe are seeking an experienced and results-driven Telesales Manager to lead, mentor, and scale our telecaller/telesales team. In this role, you will be responsible for managing daily outbound/inbound call operations, designing effective calling scripts, driving lead conversion for residential/commercial property listings, and ensuring your team consistently achieves site-visit and sales targets.

• Key ResponsibilitiesTeam Leadership & Performance Management
• Manage, mentor, and motivate a team of real estate telesales executives/telecallers.
• Set daily, weekly, and monthly targets for call volume, lead qualification, site visit scheduling, and conversion rates.
• Monitor live calls and conduct regular call auditing and coaching sessions to improve sales pitches and objection handling.
• Lead Generation & Campaign Execution
• Oversee inbound lead allocation and cold/warm outbound calling campaigns.
• Develop and refine call scripts, pitch frameworks, and FAQ responses tailored to specific real estate projects (residential/commercial).
• Coordinate with the digital marketing team to maximize lead utilization and maintain lead quality standards.
• CRM & Process Operations
• Ensure accurate and timely logging of all prospect interactions, follow-ups, and lead statuses in the CRM software.
• Analyze team metrics, call logs, and pipeline reports to track key performance indicators (KPIs) and identify growth opportunities.
• Customer & Sales Coordination
• Handle escalated customer queries, high-priority prospects, and complex negotiations.
• Seamlessly hand off qualified, site-visit-ready leads to the field sales / site-visit team and follow up on post-visit conversions.
• Key Requirements & QualificationsEducation: Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
• Experience: 3–6+ years in telesales or telemarketing, with at least 2+ years in a supervisory or managerial role within the Real Estate industry.
• Technical Skills: Hands-on experience with CRM platforms (e.g., LeadSquared, Salesforce, Zoho CRM) and auto-dialer software.
• Communication: Exceptional verbal and written communication, persuasion, and active listening skills.
• Key Skills & CompetenciesTeam Leadership & Coaching
• Real Estate Market & Property Pitching Knowledge
• Lead Nurturing & Conversion Optimization
• Negotiation & Objection Handling
• CRM Management & Sales Analytics
• High Stress Tolerance & Target-Driven Mindset