Customer Support Executive

Responsibilities and Duties:

● Handle customer requests, questions, and complaints on a variety of support channels.

● Generate leads and identify potential up-sell or cross-sell opportunities with existing customers.

● Keep track of customer expectations and recurring issues.

● Build a sustainable and mutually beneficial relationship between customers and your brand.

● Required Experience, Skills and Qualifications

● Positive - No matter the outcome of an interaction, an agent should always stay positive for the sake of the customer’s overall impression.

● Adaptable - Customer support tends to throw curveballs. A good agent will follow the rules but know when to go off-script to meet a customer’ needs.

● Should have negotiation skills and Good communication