Customer Support Executive

Retail Unit Name: The Grid

Company Name: HEX Entertainment LLP.

New BEL Road

Location: https://maps.app.goo.gl/dtTKMWkcDE2xBiPE7

Customer support executive

*Timings: 11AM to 8PM

*Weekly off: 1 weekday off per week. 

Role:

• Calling as per database for Customer retention 
• Find, Contact, Close — Find and contact potential customers
• LinkedIn 
• Event Management Companies 
• Corporates
• Lead Generation
• Email Management
• When ever required handle both Phones and Web inquires
• When ever required reply to google reviews
• Manage Email campaigns, SMS campaigns, and any other campaigns created for promoting the unit.
• Study the details of each activity and be up to date with the offers for each of these activities. 
• Obtaining and updating lists of customers’ contact details.
• Calling active and budding clients to encourage the purchase of activities.
• Addressing customers’ uncertainties, grievances, and suggestions on time. 
• Noting important details of each conversation.
• Facilitating with the front executives, Managers with regards to the inquiries and bookings
• Communicating verbal acceptances of offers to our sales team for closing.
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Skills:

• High school diploma or equivalent.
• Prior experience as a telecaller or similar.
• Basic Computer literate with knowledge of basic MS tools.
• Exposure to diverse viewpoints, cultural norms, and experiences.
• Superb verbal communication.
• Ability to switch your communication style on a whim.
• Superb interpersonal, research, and record-keeping skills.
• Capacity to receive critique without internalizing it.
• Ability to bond with clients and push for sales.