Customer Support Executive

Key Responsibilities

• Respond to customer queries via live chat, email, and messaging platforms in a timely and professional manner.
• Understand customer needs and provide accurate information, solutions, and assistance.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and update relevant databases or CRM tools.
• Escalate unresolved issues to the appropriate departments or senior team as needed.
• Follow communication guidelines, scripts, and company policies.
• Ensure high-quality customer service and contribute to achieving team performance targets.
• Identify opportunities for improving customer service processes and report feedback.
• Collaborate with internal teams to stay updated on product knowledge, promotions, and company updates.