Customer Support Coordinator
Futureol Private Limited
Customer Support Coordinator
Futureol Private Limited
Konanakunte, Bengaluru/Bangalore Region
₹20,000 - ₹25,000 monthly
Fixed
₹20000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Any experience
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Fast HR reply
40 applicants
Benefits include: PF, Laptop, Health Insurance
Job Description
- Handle customer calls, emails, WhatsApp messages, and chat queries in a professional and timely manner.
- Coordinate with internal departments to resolve customer issues and ensure smooth service delivery.
- Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
- Provide customers with accurate information regarding products, services, rentals, deliveries, and policies.
- Follow up with customers to ensure issues are resolved and maintain high customer satisfaction.
- Escalate complex issues to the team leader and track them.
- Coordinate order processing, renewals, and service requests.
- Prepare daily reports and update customer support activities.
- Meet customer satisfaction and response time targets.
Job role
Work location
ClayWorks Shankaraa, Kanakapura Road, Munireddy Layout, Konanakunte, Bengaluru, Karnataka, India Konanakunte, Bengaluru/Bangalore Region
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Skills
Good Communication Skills, B2B Sales, Sales, B2C sales, Blended process, Domestic BPO, Customer Query Resolution, Voice Process
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada, Telugu, Tamil, Hindi
Degree/ Specialisation
BBA in Sales and Marketing, Any MBA, Bachelor in Business Management, B.Com in Commerce/ E-Commerce, BBA (Hons.) in Sales and Marketing (Atleast one)
Age limit
20 - 27 years
Gender
Any gender
About company
Name
Futureol Private Limited
Address
ClayWorks Shankaraa, Kanakapura Road, Munireddy Layout, Konanakunte, Bengaluru, Karnataka, India Konanakunte, Bengaluru/Bangalore Region
Job posted by Futureol Private Limited
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