Customer Support - Chat Process
Vahan Technologies India Private Limited
Customer Support - Chat Process
Vahan Technologies India Private Limited
HSR Layout, Bengaluru/Bangalore Region
₹25,000 - ₹33,000 monthly*
Fixed
₹25000 - ₹28000
Average Incentives*
₹5,000
Earning Potential
₹33,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
30 applicants
Benefits include: PF, Health Insurance, Food/Meals
Job Description
- Manage and resolve operational tickets within defined SLAs.
- Coordinate with internal teams and external stakeholders to ensure timely issue resolution.
- Monitor onboarding, activation, and support-related processes.
- Track key operational metrics and prepare daily/weekly performance reports.
- Handle escalations and provide regular updates to relevant stakeholders.
- Maintain operational documentation, SOPs, and process workflows.
- Identify process gaps and drive improvements to enhance efficiency.
- Ensure a high level of client satisfaction through effective communication and problem-solving.
Job role
Work location
151, opp. Outer Ring Road, Jakkasandra, 5th Sector, HSR Layout 5th Sector, Bengaluru, Karnataka 560102 HSR Layout, Bengaluru/Bangalore Region
Department
Customer Support
Role / Category
Customer Support - Non Voice / Chat
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Skills
Non-Voice Process, Non-Voice/Chat Process
English level
Basic English
Gender
Any gender
About company
Name
Vahan Technologies India Private Limited
Address
151, opp. Outer Ring Road, Jakkasandra, 5th Sector, HSR Layout 5th Sector, Bengaluru, Karnataka 560102 HSR Layout, Bengaluru/Bangalore Region
Job posted by Vahan Technologies India Private Limited
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