Customer Relationship Manager

Client Relationship Manager – Post Sales

Company: Best Properties

Location: HSR Layout, Bengaluru

Experience: 2+ Years | Industry: Real Estate | Employment Type: Full-Time

Job Summary:

Best Properties is looking for an experienced and customer-focused Client Relationship Manager – Post Sales to manage the complete customer journey from booking to possession and beyond. The ideal candidate should have strong experience in Plotted Developments, Apartments, and Villa Projects, with excellent customer handling and cross-functional coordination skills.

Key Responsibilities:

• Manage the complete post-sales customer lifecycle.
• Handle customer queries, documentation, payments, agreements, registration, and handover.
• Coordinate with Sales, CRM, Legal, Finance, Projects, and Registration teams.
• Resolve customer concerns and escalations professionally.
• Maintain strong customer relationships and drive satisfaction and referrals.
• Track customer requests and ensure timely closure through CRM.
• Prepare MIS reports and customer status updates.
• Ensure compliance with company policies and RERA requirements.
• Support post-possession customer services and engagement.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in Real Estate Post Sales / CRM.
• Experience in Plotted, Apartment, and Villa Projects.
• Good knowledge of documentation, registration, possession, and handover processes.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM software and MS Office.
• Strong customer focus with excellent coordination and organisational skills.
• Knowledge of the Bengaluru real estate market and RERA regulations is preferred.

What We Offer:

• Best-in-Industry Salary
• Performance-based incentives
• Career growth opportunities
• Professional and collaborative work environment
• Opportunity to work on premium residential projects