Community Success Associate

About the Role

As a Community Success Associate, you will play a critical role in shaping the first experience of new users on the platform. Your responsibility will be to create engaging, comfortable, and high-quality interactions that encourage long-term community participation.

This is not a customer support or telecalling role. We're looking for people who can naturally build rapport, communicate with empathy, and create memorable conversations.

What You'll Do

• Help create positive first experiences for new users on the platform.
• Build meaningful and engaging conversations with users.
• Understand user concerns and respond with empathy and professionalism.
• Encourage healthy, respectful, and enjoyable interactions.
• Identify recurring user feedback and share actionable insights with the product and operations teams.
• Follow conversation quality standards and continuously improve through coaching and feedback.
• Collaborate with the Community and Operations teams to improve overall user experience.

What We're Looking For

Must Have

• Excellent verbal communication skills.
• Strong interpersonal and active listening skills.
• Ability to build trust and rapport quickly.
• Fluent in at least one of the following languages: Hindi, Telugu, Tamil, Kannada, Malayalam, Bengali, Marathi, Punjabi, Gujarati, Oriya
• Comfortable working in rotational shifts.
• Professional, patient, and respectful communication style.

Preferred

Candidates from any of the following backgrounds are encouraged to apply:

• Customer Success
• Community Management
• Hospitality
• Relationship Management
• Psychology / Counseling
• Teaching / Training
• Radio Jockey / Anchoring / Podcasting
• Premium Sales
• Event Management
• Voice Process (Top Performers)

Fresh graduates with exceptional communication skills are also welcome.

Ideal Candidate

You're someone who:

• Enjoys talking to people.
• Makes others feel comfortable quickly.
• Is naturally curious and empathetic.
• Handles difficult situations calmly.
• Communicates confidently without being dominating.
• Learns quickly and is open to coaching.
• Values professionalism and respect in every interaction.

What Success Looks Like

Successful Community Success Associates consistently:

• Create positive first impressions.
• Build engaging and meaningful conversations.
• Help improve overall user experience.
• Follow high standards of communication quality.
• Contribute ideas that improve community engagement.

Why Join Us?

• Opportunity to work on one of India's fastest-growing consumer products.
• Build expertise in Community, Product, and User Experience.
• Learn directly from experienced product and business leaders.
• Fast ownership and high-impact work.
• High-growth career opportunities.