Field Collection Executive

Job Description – Collection Executive

Company: Kreedo

Position: Field Collection executive

Experience: 2 Years

Location: Belgaum

Joining: Immediate to 15 Days

interested candidate share their cv to: 9036554241

Role Summary:

We are seeking a dedicated and proactive Collection Manager to lead and manage the collections function. The role involves overseeing overdue accounts, driving timely payments, and guiding the collections team to achieve recovery targets while maintaining positive customer relationships and compliance with regulatory standards.

Key Responsibilities:

Lead and manage the collections team to ensure timely recovery of outstanding payments

Review customer accounts and aging reports to identify overdue balances and prioritize follow-ups

Ensure regular customer contact through calls, emails, and visits to negotiate payment arrangements

Build and maintain strong customer relationships while firmly enforcing payment terms and deadlines

Oversee accurate documentation of collection activities and customer interactions in the system

Approve and manage payment settlements, discounts, and structured payment plans

Ensure adherence to company policies, DRA guidelines, and regulatory compliance

Coordinate with legal and compliance teams to escalate unresolved or high-risk accounts

Identify and resolve payment blockers such as billing disputes or documentation issues

Address escalated customer concerns related to billing, payment plans, and account statements

Track team performance, prepare MIS reports, and drive continuous process improvements

Requirements:

Minimum 2 years of experience in collections or recovery management

Strong leadership, negotiation, and communication skills

Good understanding of collection practices, compliance, and customer handling

Ability to manage escalations and meet recovery targets

DRA certification preferred