JC Digital Repair Specialist
Reliance JioFixed
₹20,000 - ₹20,000
Earning Potential
₹20,000
Fixed
₹20,000 - ₹20,000
Earning Potential
₹20,000
Work from Office
Full Time
Min. 2 years
Basic EnglishJob highlights
Urgently hiring
2 applicants
Benefits include: Petrol Allowance
Job Description
Job Description:
1. Shortlist, onboard and certify Partner or Technician
2. Ensure availability and manage upgrades or terminations
3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer, satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs and swaps, CRM, entries, and software upgrades
10. Train and support extended service points,11. Travel to touchpoints as per requirement
12. Handle complaint management, out-calling, and coaching Jio, Associates as per need
Skills and Competencies:
1. Customer Focus
2. Communication skills
3. Problem Solving skills
4. Handset repair skills
5. Knowledge of spares operations
6. Knowledge of CRM Systems
7. Technical knowledge and field team management skills
Job role
Job requirements
About company
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The candidate should have completed Diploma degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Lucknow to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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