Customer Care Executive

About Vemigo:

Vemigo is a premium doorstep vehicle services platform helping busy vehicle owners access trusted, professional car care services at their convenience. We are building a technology-driven platform focused on quality, convenience, and customer experience.

Role Overview:

We are looking for a Customer Care Executive who can confidently communicate with customers, understand their requirements, recommend suitable services, and ensure a smooth booking experience. This role combines customer support, sales, and service coordination.

Key Responsibilities:

• Handle customer inquiries via phone calls, WhatsApp, and other communication channels.
• Understand customer requirements and recommend the most suitable Vemigo services.
• Explain service offerings, pricing, packages, and benefits clearly.
• Convert inquiries and leads into confirmed bookings.
• Follow up with prospective customers and close pending leads through telecalling.
• Coordinate with customers and operations teams to ensure timely service delivery.
• Assist customers with booking, rescheduling, cancellations, and service-related queries.
• Maintain accurate customer records and update information in the system.
• Collect customer feedback and address concerns professionally.
• Build strong customer relationships and encourage repeat bookings and referrals.
• Support promotional campaigns and customer engagement initiatives.
• Desired SkillsExcellent verbal communication skills in English, Hindi, and Marathi.
• Strong customer handling and problem-solving abilities.
• Confident in telecalling, lead follow-ups, and sales conversations.
• Ability to understand customer needs and suggest appropriate solutions.
• Good organizational and coordination skills.
• Basic computer and smartphone proficiency.
• Positive attitude, patience, and customer-first mindset.

Preferred Qualifications:

• Graduate or equivalent qualification.
• Experience in customer support, telecalling, sales, hospitality, retail, or service industry is preferred.
• Freshers with strong communication skills and willingness to learn are also encouraged to apply.

Why Join Vemigo?

• Opportunity to work directly with the founding team.
• Be part of a fast-growing startup.
• Learn customer experience, sales, operations, and business development.
• High-growth environment with opportunities for career advancement.