Telesales Executive

(JD)PositionTelesales Executive

DepartmentSales & Customer Relations

Reports ToTelesales Team Leader / Branch Manager

Job PurposeThe Telesales Executive is responsible for promoting Balmitra Kids Zone products and franchise opportunities, generating leads, converting inquiries into sales, maintaining customer relationships, and providing excellent customer support through telephone, WhatsApp, and digital communication.

• Key Responsibilities1. Customer SalesContact customers who have enquired about Balmitra Kids Zone products.
• Explain toys, games, gifts, educational products, and current offers.
• Assist customers in selecting suitable products based on age and budget.
• Convert enquiries into confirmed sales.
• 2. Franchise Lead GenerationContact individuals interested in opening a Balmitra Kids Zone franchise.
• Explain the franchise model, investment, benefits, and company support.
• Schedule meetings with the Business Development Team.
• Maintain proper records of all franchise enquiries and follow-ups.
• 3. Customer Relationship ManagementBuild long-term relationships with customers.
• Inform customers about new arrivals, seasonal collections, festival offers, and birthday gift packages.
• Handle customer complaints politely and resolve issues promptly.
• Collect customer feedback after every purchase.
• 4. Order & Follow-upConfirm product availability.
• Coordinate with the store and dispatch team.
• Track order status and update customers.
• Ensure timely delivery and customer satisfaction.
• 5. Data ManagementUpdate customer and franchise enquiry details in CRM/ERP or Excel.
• Maintain records of calls, WhatsApp conversations, orders, and follow-ups.
• Submit Daily Work Report (DWR).
• Daily ResponsibilitiesMake 100–120 outbound calls.
• Respond to all incoming enquiries.
• Complete all scheduled follow-ups.
• Send product catalogues, price lists, and offers via WhatsApp.
• Generate new customer and franchise leads.
• Update CRM before closing the day.
• Key Performance Indicators (KPIs)Total Calls Made
• Connected Calls
• Product Enquiries Converted
• Franchise Leads Generated
• Follow-ups Completed
• Orders Confirmed
• Daily Sales Value
• Conversion Rate
• Customer Satisfaction Score
• Repeat Customer Rate
• Data Accuracy
• Attendance & Punctuality
• Required SkillsExcellent communication skills in Marathi, Hindi, and basic English.
• Strong convincing and selling skills.
• Customer-friendly attitude.
• Good listening and problem-solving ability.
• Basic computer knowledge (MS Office, Excel, CRM).
• Ability to achieve sales targets.
• QualificationMinimum: 12th Pass.
• Graduate Preferred.
• Experience in Telesales, Customer Service, Retail Sales, or Franchise Sales is preferred.
• Freshers with excellent communication skills are welcome.
• Salary & BenefitsFixed Salary
• Attractive Performance Incentives
• Monthly Bonus
• Training & Product Knowledge Sessions
• Career Growth Opportunities
• Employee Recognition & Rewards
• Code of ConductTreat every customer with respect and professionalism.
• Provide accurate product and franchise information.
• Never make false commitments.
• Maintain confidentiality of customer and company data.
• Follow all company policies and reporting systems.

Performance EvaluationPerformance will be reviewed monthly based on:

• Sales Target Achievement
• Franchise Lead Conversion
• Customer Satisfaction
• Follow-up Quality
• Attendance & Discipline
• Reporting Accuracy
• Teamwork & Professional Behaviour