Restaurant Manager

Restaurant Manager – Operations & Business Growth

Company: Aadda

Location: Golbazar, North Gate, Ashoknagar, North 24 Parganas, West Bengal

Job Type: Full-Time, On-Site

About the Role:

Adda Restaurant & Caterer is looking for an experienced, responsible and hands-on Restaurant Manager to manage daily operations and help improve food quality, customer satisfaction, staff performance, cost control and overall business growth.

Our restaurant serves multiple cuisines, including Indian, Mughlai, Chinese, Tandoori and Kolkata-style Biryani. We operate dine-in, takeaway, our own delivery service, Swiggy, Zomato and catering.

We need a manager who can take ownership of restaurant operations, lead the team effectively and improve business performance through practical action.

Key Responsibilities:

• Daily Operations: Manage restaurant opening and closing, kitchen coordination, dine-in service, takeaway, delivery and catering operations.
• Staff Management: Supervise chefs, kitchen staff, service staff and other employees. Assign responsibilities, monitor attendance, maintain discipline and improve team performance.
• Food Quality: Maintain consistent taste, portion sizes, presentation, hygiene and food safety standards. Coordinate with the kitchen team to resolve quality issues.
• Inventory & Purchasing: Monitor stock, verify purchases, coordinate with suppliers, prevent stock shortages and control unnecessary wastage.
• Cost & Profit Control: Track food costs, ingredient consumption, operating expenses, wastage and other costs. Identify practical ways to improve profitability.
• Sales Growth: Improve customer retention, encourage repeat visits, support local marketing, promote suitable offers and identify opportunities to increase sales.
• Swiggy, Zomato & Delivery: Monitor order accuracy, preparation time, packaging, menu availability, customer ratings, cancellations and delivery-related costs.
• Cash & Reporting: Monitor daily sales, cash and digital payments, expenses, stock movement and operational records. Prepare accurate daily reports.
• Customer Service: Handle complaints professionally, maintain service standards and build a positive reputation for the restaurant.
• SOPs & Accountability: Establish and follow practical checklists and operating procedures to ensure consistent performance across shifts.

Candidate Requirements:

• Minimum 3 years of relevant restaurant or food and beverage operations experience.
• At least 3 years in a Restaurant Manager, Assistant Manager or equivalent operational leadership role.
• Preference for candidates with 5–8 years of relevant experience and proven responsibility for running restaurant operations.
• Experience managing a team, kitchen coordination, inventory, purchasing, food costs and customer service.
• Understanding of sales, expenses, wastage, stock control and restaurant profitability.
• Familiarity with POS systems and Swiggy/Zomato operations is preferred.
• Bengali communication skills are important. Basic English is sufficient for routine business communication and reporting.
• Multi-cuisine restaurant experience is preferred.
• Practical knowledge, integrity, accountability and problem-solving ability are more important than formal qualifications alone.

What We Expect:

We are looking for a manager who takes responsibility, follows through on commitments, manages staff fairly, maintains transparent records and actively solves operational problems. The candidate should understand that food quality, customer satisfaction, cost control and profitability must work together.

Salary & BenefitsSalary:

• Negotiable based on experience, skills and demonstrated managerial capability.
• Puja Bonus: An additional bonus equivalent to one month's salary during the Puja period.
• Full-time, on-site position.
• Opportunity to take ownership of operations and contribute directly to the restaurant's growth.

Selection Process:

Shortlisted candidates will attend an face-to-face interview and may be assessed on practical restaurant management scenarios involving staff handling, food quality, inventory, purchasing, cost calculations, customer complaints and sales improvement.

Candidates should be prepared to explain their previous responsibilities and provide examples of improvements they personally achieved.

Interested candidates with genuine hands-on restaurant management experience are encouraged to apply.