Customer Relationship Manager

Industry: Printing & Packaging

We are looking for a Customer Service & Order Coordination Executive who will act as the main link between our customers, sales team and production team.

The person will be responsible for handling customer requirements from the time an order is received until the material is dispatched.

• Key ResponsibilitiesCommunicate with customers regularly through phone, WhatsApp and email.
• Receive and note down orders from Purchase Orders (PO), emails and customer messages.
• Enter and maintain proper records of all customer orders.
• Check order details such as product, quantity, specifications, rate and delivery date.
• Track every order and ensure it is progressing as per the committed schedule.
• Regularly follow up with Production, Planning and Dispatch teams.
• Keep customers updated about their order and delivery status.
• Coordinate urgent orders and customer requirements internally.
• Provide rates/quotations to customers as per approved pricing.
• Follow up with customers for order confirmation and pending POs.
• Coordinate with Dispatch to ensure material is dispatched on time.
• Maintain records of pending orders, completed orders and dispatches.
• Handle basic customer queries and resolve issues by coordinating with the concerned department.
• Requirements1–3 years of experience in Customer Service, Sales Coordination or Order Processing.
• Experience in Printing, Packaging or Manufacturing will be preferred.
• Good communication and follow-up skills.
• Basic knowledge of Excel, Email and WhatsApp.
• Should be organized and able to handle multiple customer orders at the same time.
• Most importantly, the candidate should be responsible, proactive and good at follow-ups.

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नौकरी – कस्टमर सर्विस एवं ऑर्डर कोऑर्डिनेशन एग्जीक्यूटिवकंपनी: Ashok Offset Printers

इंडस्ट्री: Printing & Packaging

हमें एक जिम्मेदार Customer Service & Order Coordination Executive की आवश्यकता है, जो Customer और Production Team के बीच सही तालमेल रख सके और ऑर्डर मिलने से लेकर Dispatch तक पूरी प्रक्रिया को संभाल सके।

• मुख्य जिम्मेदारियाँCustomer से Phone, WhatsApp और Email पर संपर्क रखना।
• Customer के PO / Order को सही तरीके से नोट और रिकॉर्ड करना।
• सभी Orders की Progress और Delivery Date को Track करना।
• समय पर Production पूरा करवाने के लिए Production Team से Follow-up करना।
• Customer को Order और Dispatch की जानकारी देना।
• Approved Price के अनुसार Customer को Rates / Quotation देना।
• Pending PO और Order Confirmation के लिए Follow-up करना।
• Dispatch Team के साथ Coordinate करके समय पर Delivery सुनिश्चित करना।
• Pending और Completed Orders का सही Record रखना।
• योग्यताCustomer Service / Sales Coordination / Order Processing का अनुभव हो तो प्राथमिकता।
• Excel, Email और WhatsApp की बेसिक जानकारी।
• अच्छी Communication और Follow-up Skills।
• Printing / Packaging / Manufacturing का अनुभव अतिरिक्त लाभ होगा।