Telesales Executive

JOB DESCRIPTIONTelesales Executive – Logistics & Shipping

Department: Sales

Job Location: [Ahmedabad / Surat / Mumbai / As applicable]

Employment Type: Full-Time

Experience: 1–3 Years in Logistics / Freight Forwarding / Shipping / B2B Sales preferred

About the RoleWe are looking for a motivated and result-oriented Telesales Executive to generate new business opportunities for our logistics and shipping services. The candidate will be responsible for contacting potential customers, understanding their logistics requirements, generating leads, and converting them into business.

• Key ResponsibilitiesMake daily outbound calls to prospective customers and generate new leads.
• Identify companies involved in Import, Export, FCL, LCL, Air & Sea Freight and other logistics activities.
• Introduce company services and understand customer requirements.
• Generate enquiries for freight, shipping, customs clearance and logistics services.
• Prepare and share quotations with prospective customers.
• Follow up regularly with leads, quotations and pending enquiries.
• Maintain a proper database of customers, prospects and follow-ups.
• Coordinate with the operations and pricing team to provide suitable solutions and rates.
• Convert qualified leads into actual business.
• Develop and maintain good relationships with customers.
• Achieve monthly and quarterly sales targets.
• Keep track of market rates, competitor activities and customer requirements.
• Update daily calling and sales activities in CRM/Excel.
• Follow up with existing customers for repeat business and additional requirements.
• Key SkillsExcellent communication and convincing skills.
• Good telephone etiquette and professional approach.
• Strong follow-up and negotiation skills.
• Basic knowledge of Logistics, Freight Forwarding, Import & Export.
• Knowledge of FCL/LCL, Air Freight, Sea Freight and Customs Clearance will be an advantage.
• Good knowledge of MS Excel and basic computer applications.
• Target-oriented and self-motivated.
• Ability to handle multiple customers and follow-ups efficiently.
• QualificationGraduate in any discipline preferred.
• Prior experience in Logistics / Shipping / Freight Forwarding / B2B Telesales will be an advantage.
• Freshers with excellent communication and sales skills may also be considered.
• Performance ParametersNumber of calls made per day.
• New leads generated.
• Customer enquiries generated.
• Quotations shared.
• Follow-up effectiveness.
• New customers acquired.
• Revenue / Gross Profit generated.
• Customer retention and repeat business.

Incentive: Performance-based incentive on successful business generation.

Ideal CandidateThe ideal candidate should be energetic, confident on the phone, comfortable with B2B calling, and willing to build a strong customer base in the logistics and shipping industry.