Telecalling Executive

​📋 Key Responsibilities

​Lead Generation & Conversion: Making outbound calls to potential travelers (leads) and converting their interest into package bookings.  

​Consultancy: Explaining various travel destinations, itineraries, and inclusions (hotels, sightseeing, flights) to help clients choose the right package.  

​Customization: Coordinating with the operations team to create tailor-made itineraries based on client budgets and preferences.

​Follow-ups: Maintaining a database and consistently following up with clients who have made inquiries but haven't booked yet.  

​Documentation: Guiding clients through the visa process, insurance requirements, and payment milestones.

​🛠️ Required Skills

​Persuasive Communication: The ability to sound enthusiastic and professional over the phone.  

​Destination Knowledge: Basic understanding of popular domestic and international travel spots (e.g., Goa, Dubai, Bali, Kerala).

​Patience & Empathy: Handling queries about cancellations, delays, or pricing with a calm and helpful attitude.  

​Multilingualism: Fluency in English, Hindi, and regional languages (like Gujarati) is often a major advantage for connecting with diverse clients.

​CRM Proficiency: Familiarity with tools like Zoho, Salesforce, or LeadSquared to track customer interactions.