Sales Team Leader

JD - B2C Parcel FOS TL

1. Team Performance Management

Manage and drive performance of FOS agents against defined KPIs, including lead volume,

lead quality/relevance, and conversion targets. Conduct regular reviews and provide actionable

feedback to improve productivity.

2. Market Expansion & Intelligence

Identify and explore new market opportunities by conducting on-ground visits. Assess business

potential, estimate market size, and provide insights on competitor positioning, customer

behaviour, and prevailing market conditions.

3. Training & Capability Development

Train new FOS agents on effective sales pitching, objection handling, and customer

engagement strategies to improve conversion rates and field efficiency.

4. BTL Planning & Execution

Assist in planning and executing Below-The-Line (BTL) marketing initiatives across targeted

business clusters to drive awareness, lead generation, and merchant acquisition.