BPO Manager

Greetings of the day!

We are a globally recognized leader in merchant services, with strong operations in Europe and the USA. Our India-based sales center is a core part of our global growth strategy. We offer secure, scalable, and tech-forward payment solutions to merchants worldwide.

Kindly go through our webpage - www.thewisepayments.com for more information.

Job Summary

As the BPO Manager, you will be responsible for driving the performance and productivity of the outbound international sales floor. You’ll manage sales teams targeting US and European markets, ensuring KPI achievement, sales quality, and overall operational excellence.

Key Responsibilities:

• Lead and manage a team of 20–50 international sales executives.
• Monitor daily sales performance, call quality, and adherence to KPIs.
• Train, coach, and motivate the team to achieve sales targets.
• Manage shift schedules, break timings, and floor discipline.
• Conduct regular briefings, performance reviews, and feedback sessions.
• Coordinate with QA, HR, and Training teams for process alignment.
• Handle escalations and support agents with complex sales objections.
• Drive initiatives to improve conversion rates, lead handling, and agent productivity.
• Report floor performance to senior management on a daily/weekly basis.
• Maintain a high-energy, positive sales environment.

Required Qualifications:

• Competitive fixed salary + incentives
• Global company exposure
• Growth opportunities within India & abroad
• Modern office in Ahmedabad with international infrastructure
• Performance bonuses, rewards & recognition programs