It Team Leader

Resourcing Next

Mani Nagar, Ahmedabad Region

₹25,000 - ₹35,000 monthly

Fixed

25000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 3 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

94 applicants

Benefits include: PF, Travel Allowance (TA), Petrol Allowance, Laptop

Job Description

Qualification: BE/B.TECH/ 10+2+3,

Core Hardware and Networking Profile \

Location: Maninagar Ahmedabad

Experience: 7 + yrs. (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers, and other accessories) \

Should have managed a team of minimum 12 engineers (Field engineers as an added advantage)

Must have worked on any ticketing tool for at least 3 yrs.

Good at report generation and tracking tickets.

Capable of training field engineers and excellent in team handling.

Roles and Responsibilities:

Responsible for managing their respective locations and follow SLA.

They will be the SPOC for all roles and responsibilities of their PUDO for ticket closure and performance,

Responsible for generating daily report of location and update the project manager.

Make sure field engineers are successfully closing maximum tickets in a day.

Ensuring timely and correct location tickets are issues to each engineer.

Job role

Work location

"C/O Jetking Technologies SAPTAM ENTERPRIES Building No./Flat No.: BLOCK C-SF-37, RAJRATNA ARCADE Road/Street: OPP MANINAGAR RAILWAY STATION, OPP SATYAM TOWER MANINAGAR City/Town/Village: Ahmedabad District: Ahmedabad State: Gujarat PIN Code: 38000" Mani Nagar, Ahmedabad Region

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

Education

Diploma

Skills

Team handling, IT Asset management, IT service management, Technicial support, IT management, Team assessment, Call monitoring

English level

Basic English

Gender

Any gender

About company

Name

Resourcing Next

Address

"C/O Jetking Technologies SAPTAM ENTERPRIES Building No./Flat No.: BLOCK C-SF-37, RAJRATNA ARCADE Road/Street: OPP MANINAGAR RAILWAY STATION, OPP SATYAM TOWER MANINAGAR City/Town/Village: Ahmedabad District: Ahmedabad State: Gujarat PIN Code: 38000" Mani Nagar, Ahmedabad Region

Job posted by Resourcing Next

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