DISCOM Coordinator

DISCOM Coordinator JOB DESCRIPTION | PowerXchange Innovations Pvt. Ltd.

Department: Operations |

Location: To be specified

Job Summary :Manage customer applications and related documentation with the electricity distribution company (DISCOM). Coordinate with DISCOM offices, divisions, subdivisions, customers and internal teams to resolve application issues, arrange meter installation and support the commissioning of the solar system.

Key Responsibilities • Prepare, submit and follow up on customer applications and documents required by the DISCOM. • Check applications and documents for errors, missing information or discrepancies. • Coordinate with customers to obtain corrected documents, signatures and additional information required by the DISCOM. • Follow up with DISCOM officials, divisions and subdivisions to resolve queries and clear pending applications. • Track the progress of each application and maintain records of pending actions. • Coordinate with the customer, DISCOM and internal teams to arrange inspections and meter installation. • Follow up on installation of the required meter and completion of related formalities. • Coordinate with all concerned parties to get the solar system commissioned and live. • Keep customers and internal teams informed about application status, meter installation and expected next steps. • Visit DISCOM offices, divisions, subdivisions and customer locations when required. • Escalate unresolved issues or delays to the concerned team. • Maintain the confidentiality of customer information and documents.

Requirements • Graduate in any discipline; candidates with relevant experience may also be considered. • Experience in DISCOM coordination, solar project documentation or electricity connection processes is preferred. • Ability to communicate and follow up with government officials, customers and internal teams. • Good documentation, coordination and problem-solving skills. • Basic knowledge of MS Excel, email and document handling. • Willingness to travel locally for DISCOM visits and customer coordination.

Key Performance Indicators • Timely submission and correction of customer applications and documents. • Regular follow-up and accurate updates on pending cases. • Timely coordination for inspections and meter installation. • Progress of solar systems through commissioning and activation. • Proper maintenance of records and resolution of DISCOM queries