Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automated Testing
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation by promptly addressing disruptions. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective problem resolution and proactive system oversight.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system stability and performance by coordinating cross-functional activities.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Facilitate communication between technical teams and stakeholders to ensure alignment on issue resolution and system improvements.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automated Testing.
- Experience in designing, developing, and executing automated test scripts to ensure software quality.
- Strong knowledge of test automation frameworks and tools to streamline testing processes.
- Ability to analyze test results and troubleshoot issues to improve test coverage and reliability.
- Familiarity with continuous integration and continuous deployment practices to support automated testing in development pipelines.
- Skilled in collaborating with development and operations teams to integrate automated testing within the software lifecycle.

Additional Information:
- The candidate should have minimum 5 years of experience in Automated Testing.
- This position is based at our Mumbai office.
- A 15 years full time education is required.