Kotak Securities Limited

Customer Assistance Manager_Loan Against Property-Hardship Assistance Unit_Delhi

Kotak Securities Limited
New Delhi
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Customer Assistance Manager_Loan Against Property-Hardship Assistance Unit_Delhi

- Manage customer assistance related to Loan Against Property products. - Handle hardship assistance cases ensuring customer satisfaction and compliance. - Coordinate with internal teams to resolve customer issues effectively. - Maintain records and documentation related to customer assistance. - Work closely with financial services teams to support loan-related queries. - Ensure adherence to company policies and regulatory requirements. - Provide timely and accurate information to customers regarding their loan status. - Support the Hardship Assistance Unit in managing difficult customer situations. - Facilitate communication between customers and the organization to improve service delivery. - Monitor and report on customer assistance activities to management.

Job role

Work location
Work locationNew Delhi, 0171-Del-Ambadeep Bldg-K G Marg-DEL, 502506, Antriksh Bhavan,, 22, K G Marg,, Delhi, India
Department
DepartmentBanking / Insurance / Financial Services
Role / Category
Role / CategoryBanking Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameKotak Securities Limited
Job posted by Kotak Securities Limited

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