Program/Project Management Lead

Program/Project Management Lead

Project Role : Program/Project Management Lead
Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a ServiceNow Project Manager, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to align expectations, address challenges, and ensure successful outcomes. The role is dynamic, involving coordination across different teams and adapting plans as necessary to meet evolving business needs and priorities.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the planning and execution phases of projects to ensure milestones are met effectively.
- Facilitate clear communication channels among stakeholders to promote transparency and alignment.
- Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow.
- Strong knowledge of project management methodologies and best practices.
- Ability to coordinate cross-functional teams and manage complex project schedules.
- Experience in risk management and mitigation strategies within project environments.
- Excellent communication and stakeholder management skills.
- Capability to analyze project performance metrics and implement improvements.

Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow.
- This position is based at our Pune office.
- A 15 years full time education is required.