Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Sales and Distribution (SD)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system challenges and delivering timely solutions to maintain smooth business operations. The position demands continuous monitoring, analysis, and collaboration to ensure that critical systems function efficiently and effectively throughout the day.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure seamless integration and support of business processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize system performance and user satisfaction.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).
- Strong analytical and troubleshooting abilities related to SAP Sales and Distribution processes.
- Experience in managing and supporting end-to-end sales and distribution cycles within SAP environments.
- Ability to interpret and resolve complex system issues impacting business operations.
- Excellent communication skills to effectively collaborate with technical teams and business stakeholders.
- Familiarity with system monitoring tools and incident management processes.

Additional Information:
- The candidate should have minimum 5 years of experience in SAP Sales and Distribution (SD).
- This position is based at our BDC7A - SEZ location.
- A 15 years full time education is required.