Tata Consultancy Services (Tcs)

Intenrational Voice

Tata Consultancy Services (Tcs)
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience

This job has expired

They are no longer accepting applications

Intenrational Voice

Job Responsibility

Handle customer interactions daily with 0 availability time
Ensure SLAs are met consistently at individual and team level.
Meet and exceed all performance thresholds.
Focus on Key KPI's like RSAT, AHT and customer experience.
Constantly remain abreast with new changes
Implement feedback and corrective actions to avoid repeat instances

Skills Required:

Excellent Communication Skills (Prior experience in contact center is not mandatory)
Strong Team Player
Strong Domain Knowledge Preferred
Strong feedback implementation skills
Possess Positive attitude and know to promote brand value.
Ability to work in any shifts, majority being night and midnight shifts

Job role

Work location
Work locationMumbai
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - BPO / Voice / Blended
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience

About company

Name
NameTata Consultancy Services (Tcs)
Job posted by Tata Consultancy Services (Tcs)

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Mumbai/Bombay at apna.

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