Production Lead-Trade,GCC

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Production Lead, you will be responsible for managing the issuance of Bank Guarantees and Standby Letters of Credit (SBLCs), ensuring compliance with regulatory requirements and bank policies. The role focuses on delivering a seamless customer experience within agreed service timelines while maintaining high-quality output and adherence to Service Level Agreements (SLAs).

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Schedule: Flexible Shifts

What will your day look like?

As a Production Lead, you will be responsible for:

• Managing the issuance and processing of Bank Guarantees (BGs) and Standby Letters of Credit (SBLCs), ensuring accuracy, compliance, and timely execution.
• Delivering exceptional customer service by collaborating with internal and external stakeholders to resolve queries and drive positive customer outcomes.
• Ensuring all customer communications are clear, professional, accurate, and completed within agreed service timelines.
• Monitoring and maintaining compliance with Service Level Agreements (SLAs), regulatory requirements, and internal control standards.
• Providing coaching, guidance, and on-the-job training to team members to enhance productivity, skills, knowledge, and overall capability.
• Effectively managing multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Building strong relationships across teams through effective communication, collaboration, and stakeholder engagement to achieve business objectives.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

• A minimum of 6 years' experience in Trade Finance Operations, with a strong understanding of trade finance products, processes, and controls.
• Hands-on experience in processing Bank Guarantees (BGs) and/or Standby Letters of Credit (SBLCs), including transaction lifecycle management.
• Proven ability to independently manage the end-to-end issuance, amendment, and servicing of Bank Guarantee transactions with a high level of accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to effectively engage and collaborate with customers, stakeholders, and cross-functional teams.
• Sound knowledge of compliance, risk management, and regulatory requirements, ensuring adherence to internal policies, procedures, and industry standards.
• Proficiency in digital banking platforms, operational systems, and automation tools, along with the flexibility to support in all shifts and perform effectively in a fast-paced environment.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 125602.

Job Posting End Date

29/10/2026, 11.59pm, IST