MES OpsCenter Operation & Support Consultant

Area(s) of responsibility

About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.)
Educational Background – Bachelor's degree in Computer Science, Information Technology, or related field.
Location: Any BSL Location
Job Description
MES OpCenter Operational & Support Consultant : Exp Level 5+ Years
Seeking a client-facing Siemens Opcenter Operational & support consultant to support industrial organizations production operations through Discrete Manufacturing Execution System (MES) , connected IT/OT architectures providing day-to-day production support for the Siemens Opcenter MES. For the MES Operation & support role, candidate should have sound domain knowledge of Opcenter modules, Integration with PLC , SCADA, SAP.
Key Responsibilities 
•    Provide L1/L2 production support for the MES (Siemens Opcenter), diagnosing and resolving application issues raised by plant users.
•    Diagnose and resolve production issues related to stations, workflows, serial tracking, and product processing.
•    Troubleshoot integration issues with ERP, PLC, automation systems, databases, and third-party applications.
•    Monitor system health and proactively identify and address potential issues before they impact production.
•    Collaborate with Development and Integration to escalate and resolve defects, including root-cause analysis.
•    Support deployments, patches, and configuration changes into DEV, QA, and Production environments.
•    Maintain support documentation, knowledge-base articles, and incident records.
•    Participate in onboarding/onsite workshops to build client-specific process knowledge as the team ramps up.
•    Participate in on-call support and critical production incident management.

Required Qualifications 
•    5+ years of experience in application or MES production support, with Siemens Opcenter MES platform.
•    Siemens Opcenter EXDS / Camstar MES hands on experiance.
•    Working knowledge of SQL and database troubleshooting techniques for enterprise/industrial applications.
•    C#/.NET, REACT, Mendix working knowledge.
•    Working experience on Opcenter Log analysis and root cause analysis (RCA).
•    Windows Server and IIS administration basics.
•    Experience supporting manufacturing environments and coordinating with shop-floor teams.
•    Familiarity with ITIL-based incident, problem, and change management practices.
•    Strong communication skills and ability to work directly with plant stakeholders.