Packaged/SaaS App Engineering Lead

Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Solution Architect, a typical day involves interpreting client needs and transforming them into unique and actionable solutions that align with their business goals. This role requires close collaboration with sales and delivery teams to craft strategies that not only meet client expectations but also provide a strong foundation for successful project execution. The position demands continuous engagement with various stakeholders to ensure that the proposed solutions are practical, innovative, and add significant value to the client s operations.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the design and implementation of complex solutions ensuring alignment with client objectives.
- Facilitate communication between technical teams and business stakeholders to ensure clarity and shared understanding.
- Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong expertise in designing and implementing IT service management workflows and processes.
- Experience in integrating ServiceNow ITSM with other enterprise systems to enhance operational efficiency.
- Ability to analyze complex business requirements and translate them into scalable technical solutions.
- Familiarity with best practices in IT service delivery and incident, problem, and change management.
- Skilled in collaborating with cross-functional teams to drive solution adoption and continuous improvement.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Pune office.
- A 15 years full time education is required.