Team Lead TMS

Team Lead TMS

Job Family:

GIC Process (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

• Lead, mentor, and develop a team of Transaction Monitoring analysts, conducting regular 1-to-1s, performance reviews, and coaching sessions.

• Set clear team objectives aligned with departmental goals; monitor progress and hold team members accountable.

• Foster an inclusive, collaborative team culture that encourages knowledge sharing and continuous improvement.

• Identify skill gaps and work with L&D to build structured training and development plans for analysts.

• Manage workload distribution, shift planning, and capacity to ensure consistent service delivery.

• Resolve team escalations and act as the first point of contact for complex case queries.
• Oversee day-to-day operations of the transaction monitoring queue, ensuring alerts are reviewed and actioned within agreed SLAs.

• Review and sign off on Suspicious Activity Reports (SARs) and escalations before submission to the relevant authority.

• Conduct regular quality assurance reviews on analyst case work, providing structured feedback to maintain documentation standards.

• Identify process inefficiencies and lead continuous improvement initiatives to enhance team throughput and accuracy.

• Maintain and update standard operating procedures (SOPs) and internal guidance documents.
  What You Will Need:
• 8+ years of experience in AML transaction monitoring, financial crime operations, or a related compliance function within banking or financial services.

• Minimum 1–2 years in a supervisory, team lead, or senior analyst role with demonstrated people management responsibilities.

• Proven track record of driving team performance and delivering results in a regulated environment.

• Hands-on experience with transaction monitoring systems (e.g., NICE Actimize, Oracle Mantas, SAS, or similar).

• Practical experience preparing and submitting SARs/STRs in line with regulatory requirements.
• Strong leadership presence with the ability to motivate, inspire, and develop individuals at different career stages.

• Excellent written and verbal communication skills; able to articulate complex risk issues clearly to both technical and non-technical audiences.

• High attention to detail with strong analytical and critical thinking capabilities.

• Effective time management and prioritisation skills in a fast-paced, high-volume environment.

• Collaborative team player with the ability to build trust and influence across functions.

• A growth mindset — committed to learning, feedback, and developing others.
  What Would Be Nice To Have:
• Bachelor's degree in Finance, Law, Business, or a related discipline (or equivalent professional experience).

• Professional certification preferred: CAMS (Certified Anti-Money Laundering Specialist), ICA Diploma, or equivalent.
  

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

 

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

 

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

 

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

 

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

 

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

 

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

 

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.

 

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

 

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Experience Level

Senior Level