Jade Global Software Pvt Ltd

Customer Support Specialist

Jade Global Software Pvt Ltd
Pune
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Customer Support Specialist

Customer Support Specialist1

Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)
ERP / Functional Knowledge

  • Understanding of ERP concepts such as AP and SO
  • Ability to understand customer business processes and translate them into system requirements.
  • Basic understanding of SQL/database concepts would be a plus

Customer Support

  • Handle customer-reported issues from initial investigation through resolution.
  • Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
  • Communicate clearly with customers regarding issue status, findings, and expected resolution.
  • Integrate front-end applications with RESTful APIs and backend services.
  • Write clean, maintainable, and well-documented code following best practices.
  • 2–4 years of professional experience in JavaScript development & Support.
  • Experience working with REST APIs and JSON.
  • Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
  • Strong analytical, debugging, and problem-solving skills.
  • Good communication and collaboration skills.

Experience Level

Mid Level

Job role

Work location
Work locationPune, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameJade Global Software Pvt Ltd
Job posted by Jade Global Software Pvt Ltd

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 2 to 4 years are eligible to apply for this job. You can apply for more jobs in Pune to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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