Senior Associate - Operations

Senior Associate - Operations

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

The Payment Operations Associate is responsible for executing and supporting payment-related processes including fund transfers, reconciliation, fraud monitoring, and client servicing. The role requires precision, compliance awareness, and the ability to work in a fast-paced, regulated environment.Key Responsibilities:Execute domestic and international wire transfers, ACH transactions, and real-time payments.Validate and process billing payments, adjustments, and reconciliation requirements.Ensure adherence to internal controls, audit standards, and regulatory requirements (e.g., OFAC, AML, PCI DSS).Participate in fraud detection and anti-fraud initiatives, escalating suspicious activity as needed.Provide functional support to internal teams and clients, including training and process escalations.Assist in resolving production or quality issues and escalate delays to management.Maintain accurate records of transactions and prepare reports for audits and internal reviews.

Qualifications

Bachelor’s degree in Finance, Business Administration, or related field.1–3 years of experience in banking operations or payment processing.Familiarity with payment systems (e.g., SWIFT, ACH, etc.).Strong analytical and problem-solving skills.Proficiency in MS Office, especially Excel and Outlook.

Experience Level

Mid Level