Relationship Manager - MF Collections
Equitas Small Finance Bank
Work from Office
Full Time
Min. 2 yearsJob Description
Relationship Manager - MF Collections
Collection & Recovery
- Ensure timely collection of loan EMIs from Micro Finance customers.
- Follow up with overdue and delinquent borrowers through visits and calls.
- Achieve monthly collection and recovery targets.
- Monitor Portfolio at Risk (PAR) and reduce overdue accounts.
- Handle skip, bounce, and delinquent cases effectively.
Customer Relationship Management
- Maintain strong relationships with existing customers and group members.
- Educate customers on repayment schedules and financial discipline.
- Address customer queries and resolve service-related issues promptly.
- Enhance customer satisfaction and retention.
Field Operations
- Conduct regular center meetings and field visits.
- Verify customer residence and business activities when required.
- Track repayment behavior and identify early warning signals.
- Coordinate with branch and credit teams for portfolio monitoring.
Compliance & Documentation
- Ensure adherence to RBI guidelines and company policies.
- Maintain accurate collection records and reports.
- Update collection status in systems and submit periodic MIS reports.
- Follow ethical collection practices and customer protection norms.
Key Performance Indicators (KPIs)
- Collection Efficiency (%)
- Delinquency Reduction
- PAR Control
- Recovery from NPA Accounts
- Customer Retention
- Field Visit Productivity
- Compliance Score
Job role
Job requirements
About company
You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 2 to 3 years are eligible to apply for this job. You can apply for more jobs in Lasalgaon to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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