Custom Software Engineer - ServiceNow IT Service Management

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing and developing tailored software components that integrate seamlessly within existing systems or applications. The role requires continuous collaboration with various teams to ensure that solutions are scalable and meet evolving business requirements. Utilizing modern development frameworks and agile methodologies, the engineer focuses on enhancing system performance and reliability while adapting to changing project demands. This position emphasizes innovation and problem-solving to deliver high-quality software that supports organizational goals effectively.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement process improvements within the team to enhance productivity and quality.
- Mentor junior team members to support their professional growth and ensure knowledge sharing.
- Coordinate cross-functional activities to align project objectives and deliverables with business priorities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong experience in customizing and configuring ServiceNow modules to meet business requirements.
- Ability to design and implement workflows, business rules, and client scripts within the ServiceNow platform.
- Familiarity with integration techniques such as REST and SOAP APIs to connect ServiceNow with external systems.
- Experience in troubleshooting and resolving complex technical issues related to IT service management solutions.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.